Customer Engagement in the Cognitive era - how to use AI to improve engagement with your customers
Manjeri (Dharma) Dharmarajan is the Director in IBM India Software Lab, and leads the development team for Watson Supply Chain. Dharma has a BTech (CS) from IIT Madras and an MS (CS) from the University of Wisconsin-Madison, and has been with IBM for 17 years. Dharma works closely with customers and partners to help them adopt IBM's customer engagement solutions. He loves to travel, and counts climbing an active volcano and rafting through an underwater river as his notable achievements.