Also, customer support doesn’t include just functional agents but also a friendly interface, simple and attractive software, accessibility, FAQs and articles sections, and more. The reviewers tried to tick all of these factors before making their decisions.
The companies’ promotional methods are designed to create brand loyalty and repeat customers. The resources devoted to mitigation efforts don’t come close to the money spent on drawing gamers in.
“That didn't happen,” said Howard Glaser, head of government affairs and legislative counsel at Liught & Wonder, the successor company to the gambling tech firm Scientific Games.
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