It¡¯s advantageous for the sports betting operators ¡ª and the states ¡ª to offer help. A gambler who can control his or her worst impulses is more likely to be a customer for a longer time. But by design, the odds are stacked against anyone who chooses to bet regularly ¡ª and there are limitations to what the sportsbooks can do to stop someone who has developed a problem.




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Chrissy Thurmond, who manages the responsible gambling division at DraftKings, said the company is developing a ¡°significant and robust¡± program to educate and help customers. Her group is ¡°just beginning to collect metrics on responsible gaming messaging,¡± Thurmond said, adding that the response rate on the site is showing a willingness by bettors to at least consider guidance.
Details: Karen Wells, executive director of the Massachusetts Gaming Commission, cautioned commissioners in a letter against issuing more temporary licenses than what they can issue permanently without a regulatory process in place.
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