"Every current team member -- every single one -- we found online through some form of social media," Edward said. "Back in the day, you'd find undiscovered talent on betting forums and chat rooms. These days, it's all on Twitter.


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There need to be controls in place to help players recognize their limits. Operators must show responsibility, though there are varying levels of permissiveness based on state regulations. It appears that those that are proactive in allowing players to set limits and which prominently display such tools for customers tend to have better long-term player retention.