We went straight to customer support to see if the agent was responsive, knowledgeable, and able to answer their clients¡¯ queries. Some online casinos provide customer service through FAQs, which we found insufficient. In addition to FAQs, we looked at which casino sites also provided service through platforms like Whatsapp and iMessage for a more mobile-friendly approach to contacting customer care.

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For example, if you claimed a $20 no deposit bonus from your online casino and the wagering requirement for this offer was x1, you would need to wager $20 of your own money to withdraw winnings won from your bonus.

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Marlene Warner, executive director of the Massachusetts Council on Gaming and Health, said more ads will soon be everywhere, and state regulators need to consider the cumulative impact on kids.
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